HELP ยท SUPPORT
Get Help.
We’re a small team and respond to every message personally.
Email us
Response time: 1–2 business days, Monday–Friday Pacific time.
When emailing about a scan, include your store URL and a description of the issue.
Common questions
My scan is taking a long time.
Scans typically complete within 2–5 minutes. Large stores with many products may take up to 10 minutes. If yours hasn’t arrived after 15 minutes, email us with your store URL and we’ll look into it.
I want a refund.
See our Refund Policy. Short version: if your Full AI Audit didn’t give you something actionable, email us within 30 days of purchase and we’ll refund it.
Can I re-scan after making changes to my store?
Yes. Free rescans can be started from your audit page or by submitting your URL again at ai.storeaudit.app. Logged-in rescans may be subject to a cooldown unless you have an active invite credit or 24-hour Scan Pass. Full AI Audit purchases include a follow-up rescan so you can verify the delta after your fixes ship.
My score seems wrong.
Scores reflect publicly accessible data at the time of the scan. If you’ve recently updated your store, run a new scan. If something still looks off, email us the details and we’ll investigate.